Upon receiving an order, you have 14 days from delivery to request a return by visiting our Returns Center (please see the 3 exceptions to our return policy below). 

During the returns process you will be provided with a return label to return your item(s). The cost of this label will be presented during the returns process and will be deducted from your total refund. 

Once you receive confirmation of your return, all shipments must be sent within 7 days otherwise the return may be denied. 

If you’d like, you can also send your purchases back using the provider of your choice. If you choose to do this, please complete the return registration online, however, do not print a return shipping label. If you are using your own shipping provider to send a purchase back to us, please include a copy of the return authorization and ship to: 

Move Materials – Returns 

W5642 County Rd. 342 

Wallace, MI 49893 

*USPS returns prohibited. UPS and FedEx returns accepted only. 

Upon receiving the item in like-new, unused & uninstalled condition with all original packaging and materials, we will credit your original payment method for the full price of the item(s) less the Prepaid label cost. Shipping fees paid by the customer are not refundable. Once your return shipment has been received and approved, a refund will be processed, and a credit will automatically be applied to the original form of payment. The refund will most likely appear on your credit statement within 1-5 business days, depending on your bank's processing practices. Please keep in mind that only returns which meet all RMA conditions and return policy requirements will be eligible for a refund. Any customs or duties charges incurred upon returning an international shipment will be charged to the original form of payment. Returns are processed within 5-7 days of delivery to our warehouse. 

Three exceptions apply: we cannot accept returns, exchanges or cancelations on any products labeled as “Special Order Item(s)” on the product page, any Clearance items or any items that are custom order. 

Note: a request to return items totaling more than $2,500 or more than 1 of the same item may incur restocking fees. 

In the rare event that your order arrives damaged, please reference the “What if my Order Arrives Damaged" FAQ section. 

How We Can Help in Complex Situations 

• If you change your mind and want to cancel your order, we will gladly cancel your order free of charge if you contact us prior to the order being fulfilled.  

• If you receive an incorrect order —please reach out to us support@movematerials.com.  

• Our goal is to ship your product the same day you place an order. If a product has been packaged for shipment, we will not be able to cancel it but will happily help you return it.   

• If we’ve made a mistake, we’ll figure out a solution and cover any shipping fees as a result of our error.   

• If an item is damaged in the return shipping process, we cannot provide a refund, but we will work with you and the carrier to find a resolution to the problem.    

Refused or undeliverable orders that are returned to our facility will be processed like a standard return; this means all shipping costs, including return freight charges and any return-to-sender fees assessed by the shipping carrier, will be deducted from the product refund. Keep in mind that international orders which have been refused by the receiver or deemed undeliverable by the shipping carrier may be subject to duties, taxes, customs charges, or brokerage fees on the return shipment. 

Move Materials reserves the right to deduct these additional costs, in addition to all freight charges, from the product refund. If you would like to return an item, it is recommended that all shipments be accepted and then sent back following our standard return process. Refusing a package has the potential to have it refused, cause delays in return shipping as well as incur additional shipping charges.